Hopin FAQ

What technology do I need?

For the best Hopin experience we recommend:

  • Using Google Chrome or Firefox (Do not use Brave, Safari, Microsoft IE or Edge).
  • Make sure your browser is up to date. You can download Google Chrome here: https://www.google.com/chrome/
  • Check your internet speed and network. Hopin recommends a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality.
  • We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on tablets or phones.

Do I have to download something to run Hopin?

No. Hopin runs in your browser (just ensure you are using Google Chrome or Firefox).

When I click the blue button to share audio and video, nothing happens. What should I do?

Please follow this guide to ensure you have the correct settings.

I just cannot access the event, what do I do?

Please follow the below steps:

  • Ensure you are signed up/signed in to Hopin here: https://hopin.com/ and have created your profile.
  • You can only access Hopin by using Google Chrome or Firefox
  • If you still experience problems, please try closing and reopening the Chrome web browser, or try using Incognito mode
  • Make sure you are not opening Hopin via your work network. If you experience issues please try opening Hopin locally or disabling your work VPN
  • Please ensure you do not have multiple browser tabs open
  • Close all other applications i.e. Outlook, Microsoft Teams
  • Please ensure your firewalls do not block you from connecting (check Hopin settings with your IT department)
  • Please try connecting on a personal laptop/device or your mobile
  • If there are still issues after trying the above, close everything down, re-boot your computer and try again
  • Contact AAAA via email for more support: [email protected]

I have tried everything but I could not access the event

AAAA is not responsible for internet outages or technical difficulties outside our control. If you experience any issues during the event, don’t hesitate to reach out to AAAA staff via email ([email protected]) or by visiting the help desk in the Expo area of Hopin.

AAAA Help Desk

If you have any questions about the conference, technical problems, or would like to test your audio and video, visit the AAAA Help Desk in the Expo area of Hopin.